FAQ

Click on each question to view the answer.

General

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[accordion-item title=”What do I need to do to become a member of The Saskatchewan Compassion Club?”]
To be eligible for membership with our club, you must be a resident of Canada and over the age of 19. To register, complete the online member registration form here. There you will also need to submit a copy of one piece of government issued photo ID. You can either upload it directly on the member registration page, or email it to saskcompassion@gmail.com.

You will be notified by email once your application is approved. We strive to process all applications within 24 hours.
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[accordion-item title=”Is it safe ordering with The Saskatchewan Compassion Club?”]
We’re one of 50+ cannabis dispensaries in Victoria (over 300 in Canada) that are NOT operating under the federally-approved medical marijuana system. To qualify under the federal system, you’ll need to get a doctor’s approval and Health Canada’s permission to purchase from one of the 26 licensed producers. Many progressive City Councils and Police Departments across the country have allowed dispensaries to proliferate so people can safely access medicine, so long as there are no sales to minors or any gang affiliations.

There are aprox. 100+ mail order marijuana sites in Canada, many whom have been shipping weed in the mail since the 90’s and to date, we know of no-one who has ever been charged with receiving weed in the mail.

That being said, there is still a small amount risk on both ends as we are not working with any federal approval.
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[accordion-item title=”Do you have a phone number where I can call and speak to someone?”]
We are currently working on installing a phone system so that our patients may contact one of our customer service representatives directly. At present we are available to help you Monday –Friday 7am-4pm PST with evening and weekend coverage.
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[accordion-item title=”Can I add/edit/cancel my order?”]
Unfortunately once an order has been placed we are unable to edit it for you. If you forgot to include or remove an item from your order you’ll need to enter a new order, and contact us to cancel the previous one. Please email saskcompassion@gmail.com with your order number and the reason you require your order cancelled.

If for some reason you no longer need your order we’re able to cancel it for you as long as it has not been shipped out. We advise you to email us directly with your order number as soon as possible so we can be sure it does not go out to Canada Post.

We do not offer cash, debit or credit refunds of any kind. If you would like to cancel any order you have placed we will issue a store credit to be used in the future.
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[accordion-item title=”Why do you need a copy of my ID?”]
ID’s are required for proof of age (19+). We keep all IDs stored on our server and purge them every quarter.
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Ordering/Payments

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[accordion-item title=”How do I place an order?”]

  1. Once you are an approved member, head to https://saskcompassion.ca and log in to your account.
  2. Next, locate the products you are interested in ordering from the product menu section.Please note there is a $100.00 minimum order total
  3. Click on the desired product(s), choose your quantity then click “Add to Cart”.
  4. When you have all your products in your shopping cart, are on the https://saskcompassion.ca/cart/ page and are ready to Checkout, click on the green “Proceed to Checkout” and you will be redirected to the Checkout page.
  5. On the Checkout Confirmation page, you will see your order number and instructions on sending an Interac E-transfer. Orders only ship after E-transfer has been received.
  6. Once you have confirmed your order details and shipping address, click ‘submit order’.
  7. Once your order has been submitted, you will receive an email confirmation with your order details.
  8. We ship by Xpresspost; Canada Post Monday – Friday. Tracking information will be emailed after your order ships. You will receive your order in 1-3 business days once it has been handed over to Canada Post. Please note that once an order is in the hands of CP we are unable to alter the speed at which they deliver or update your information. Please note that we do not ship on weekends.
  9. With Xpresspost we must use manual tracking numbers. Due to the nature of this industry we occasionally run into shipping issues; these manual tracking numbers help prevent such issues from occurring. Unfortunately, they take a little longer to process then typical package tracking numbers. If you don’t see updated tracking information right away, or if the CP website notifies you that the number is not in their system you may need to wait 24 hrs as CP must also enter the information manually on their end. You will receive your order in 1-3 business days once the order has been handed over to Canada Post. Please allow an extra couple of business days if you live in a remote area.

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[accordion-item title=”Is there an item out of stock you want to order?”]
You can contact our customer service representatives directly at saskcompassion@gmail.com to see when we might have the item back in stock.
If our team notices an item is out of stock when processing your order we will contact you as soon as possible to inform you, and ask if there might be an alternative we can send in its place. Otherwise another solution will be offered.

We do not offer cash, debit or credit refunds of any kind. If an item is out of stock and you do not wish for an alternative we will issue a store credit to be used in the future.
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[accordion-item title=”What methods of payment do you accept?”]
Payment is made using Interac E-Transfers. If you use online banking with a Canadian bank or credit union, then sending a transfer just takes a couple of minutes. See below in “How do I send an Interac E-Transfer” to find out where to send your E-transfers!

Instructions will be provided with your online invoice after you’ve placed your order. Orders are only processed and shipped once payment has successfully been received.

We do not offer cash, debit or credit refunds of any kind. If you would like to cancel any order you have placed we will issue a store credit to be used in the future.
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[accordion-item title=”How do I send an Interac E-transfer?”]
E-transfers are to be sent to saskcompassion@gmail.com. Instructions will be provided with your online invoice after you’ve placed your order. Orders are only processed and shipped once payment has successfully been received.
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[accordion-item title=”What are the shipping fees?”]
Shipping fees are $10 for orders under $200. For orders over $200, shipping is always free!

Orders are shipped by Xpresspost and a tracking number will be emailed after your order ships. You will receive your order in 1-3 business days. Please allow an extra couple of business days if you live in a remote area.

Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).
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[accordion-item title=”What will happen to my order if I don’t submit payment?”]
Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer. If we do not receive your payment within 2 days, your order will be canceled.
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Shipping

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[accordion-item title=”How will my order be packaged?”]
Your order will be discretely packaged and vacuum-sealed to protect and maintain your privacy. We ship using Xpresspost mailers or nondescript boxes or bubble envelopes with no indication of what is inside.
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[accordion-item title=”What happens if I don’t get my package?”]
If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.

If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge (up to a maximum of $500).

We do not offer postage refunds if your order arrives late due to any postal issues.
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[accordion-item title=”Why was my package sent with a “Signature Required”?”]
All packages will require a signature to be delivered. This is to ensure your package does not fall in to the wrong hands.
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[accordion-item title=”Canada Post says ‘successfully delivered’ but I have not received my order”]
There are 2 likely scenarios:

a) the postal worker put it in the wrong mailbox, or

b) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement free of charge (up to a maximum of $500).

From Canada Post:

The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;

Their Community Mail Box for the item or parcel compartment key;

around their property to see if the item was left in a safe location or in a mailbox attached to their home.

In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”
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[accordion-item title=”My package is going to the wrong destination”]
If it looks like your order is headed to the wrong city or address it’s most likely due to human error at Canada Post, or there may have been an error when filling in your address at the time of placing your order online. Human errors happen on occasion, postal employees have to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

We ask that you check your order details for the shipping address inputted when the order was placed and contact Canada Post with your tracking number to see if they can intercept the package and re-route it.
We do not accept responsibility or liability for orders sent to the wrong address due to an incomplete or incorrect address is provided by a customer when placing the order online. Because these orders cannot be returned to us we therefore cannot issue a credit or re-order.
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[accordion-item title=”Canada Post tracking information has not updated recently”]
If you’re tracking your package on Canada Post’s website and it has not updated in sometime, it’s most likely due to your package missing a scan, which is fairly common.

More often than not, members get their packages on time or a day later. If you do not receive it 2 days after your expected date, let us know so we can file a trace with the post office.

If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge (up to a maximum of $500).

We will email your tracking number before its been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website.

Please wait till the end of day and your tracking number should appear correctly. If it does not, please email saskcompassion@gmail.com and we will look into it.
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[accordion-item title=”What happens if my tracking number doesn’t seem to work?”]
Don’t be alarmed when checking your tracking number if it appears that your order is stuck in BC, or that it’s not yet in the CP system. Canada Post takes approximately 24 hrs to update the tracking information on their end once an order has left out production facility. Although it’s frustrating that it can take so long, usually once the information is updated our patients have the order delivered shortly afterwards as it was in transit the entire time.
Tracking Number Examples:

– PG137343065CA
– MW439674559CA
– 01049833056764257
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[accordion-item title=”Shipping to Nunavut and Northern Quebec”]
Unfortunately, we experience much higher % of postal thefts when shipping to Northern Quebec and Nunavut. We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost or stolen.
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